Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website.

a) Information You Provide

When you register for an account, make a purchase, subscribe to our newsletter, or contact us for support, we may collect:

• Personal Identification: Full name, email address, phone number.
• Shipping Information: Delivery address, city, state, PIN code, and any delivery instructions.
• Billing Information: Billing address (if different from shipping address).
• Account Credentials: Email address and encrypted password for account access.
• Order Information: Products purchased, order history, return and refund requests.
• Communication Data: Messages sent through our contact form, live chat, or email.

b) Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• IP Address: Your Internet Protocol address for security and analytics purposes.
• Cookies and Similar Technologies: See Section 6 (Cookies Policy) below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, ship, and deliver your orders and send shipment confirmation and tracking information.
• Customer Communication: To respond to your inquiries, provide customer support, and send order-related notifications.
• Account Management: To create and manage your user account, and enable order tracking and history.
• Marketing: To send promotional offers, newsletters, and product updates (only if you have opted in; you may unsubscribe at any time).
• Website Improvement: To analyze usage patterns and improve our website, product offerings, and user experience.
• Fraud Prevention: To detect, prevent, and address fraudulent transactions and security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes under Indian law.

3. Payment Data

All payment transactions on our website are processed through verified, secure third-party payment gateway partners (such as Razorpay or similar providers). We support the following payment methods:

• Credit / Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets
• Cash on Delivery (COD) — available in select PIN codes

Important: We do not store your full credit/debit card numbers, CVV, or banking credentials on our servers. All sensitive payment data is handled directly by our payment gateway partners in compliance with PCI-DSS (Payment Card Industry Data Security Standard).

4. Data Security

We implement a variety of security measures to protect your personal information:

• SSL Encryption: Our website uses HTTPS with SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Security Headers: We employ strict security headers including Content-Security-Policy, X-Frame-Options, and HSTS to prevent common web attacks.
• Access Control: Access to personal data is restricted to authorized personnel who need it to perform their duties.
• Secure Authentication: User passwords are encrypted and we use Firebase Authentication for secure account management.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Shipping Partners: We share your name, address, and phone number with our logistics and courier partners solely for the purpose of delivering your orders.
• Payment Processors: Payment-related data is shared with our payment gateway providers to process your transactions securely.
• Analytics Providers: We use Google Analytics to understand website usage patterns. Google Analytics collects anonymized data about your visit. You can learn more about Google's privacy practices at Google Privacy Policy.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

All third parties who receive your data are required to keep it confidential and use it only for the specific purpose for which it was shared.

6. Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., authentication, shopping cart, session management). These cannot be disabled.
• Analytics Cookies: Used by Google Analytics to collect anonymized data about how visitors use our website, helping us improve the user experience.
• Preference Cookies: Remember your settings and preferences (e.g., delivery location, theme) for a personalized experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of our website.

7. Third-Party Services

Our website integrates with the following third-party services:

• Google Analytics: For website traffic analysis and user behavior insights. Data collected is anonymized and aggregated.
• Firebase: For user authentication, real-time database services, and application hosting.
• Payment Gateways: For secure processing of online payments.
• Courier Partners: For order shipping, tracking, and delivery.

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained for as long as your account is active. You may request account deletion at any time.
• Order Data: Retained for a minimum of 8 years as required under the Indian Income Tax Act and GST regulations for financial record-keeping.
• Communication Data: Customer support communications are retained for up to 3 years for service improvement and dispute resolution.
• Analytics Data: Anonymized analytics data may be retained indefinitely for trend analysis.

9. Your Rights

Under applicable Indian law (Information Technology Act, 2000 and its rules), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request correction of any inaccurate or incomplete personal data.
• Right to Withdrawal of Consent: You can withdraw your consent for data processing at any time by contacting us. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Deletion: You can request deletion of your account and personal data, subject to our legal retention obligations.
• Right to Unsubscribe: You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

11. Links to Other Websites

Our website may contain links to third-party websites (such as our social media pages on Facebook, Instagram, Twitter/X, and YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page.
• Notify registered users via email for significant changes.
• Post a notice on our website.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:

The Grievance Officer shall address any discrepancies or grievances related to the processing of information within 30 days from the date of receipt of the grievance.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: