Return & Refund Policy

1. Return Window

Customers may request a return within 7 days of the delivery date.

Requests submitted after the return period may not be eligible for a refund or exchange.

2. Eligibility for Returns

To qualify for a return, the item must:

• Be unused, unwashed, and in the same condition as received.
• Be returned in its original packaging.
• Include all accessories, tags, and documentation (if applicable).
• Be accompanied by proof of purchase or order confirmation.

3. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, washed, altered, or damaged after delivery.
• Customized or personalized products.
• Products returned without original packaging.
• Clearance, promotional, or final sale items, where specified.
• Products damaged due to misuse, improper handling, or normal wear and tear.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery.

To help us process your request quickly, please provide:

• Your order number.
• Clear photographs of the product.
• Photos of the packaging, if applicable.
• A brief description of the issue.

After verification, we will arrange a replacement, exchange, or refund as appropriate.

5. Return Process

To initiate a return, contact our customer support team with:

• Order number.
• Product name.
• Reason for return.

Once your request is approved, we will provide return instructions.

Where available, MEFABZ may arrange a reverse pickup service. If reverse pickup is unavailable, customers may be required to self-ship the product to the designated return address.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Refund processing will be initiated within 2 business days after approval.
• Depending on your bank or payment provider, the refunded amount may take 5–10 business days to appear in your account.

7. Exchanges

Exchanges are available only for products that are received damaged, defective, or incorrect.

Exchange requests must be submitted within 72 hours of delivery.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is:

• Damaged,
• Defective, or
• Incorrect.

Shipping charges paid during the original purchase are non-refundable unless required by applicable law.

9. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after delivery in accordance with this policy.

10. Right to Refuse Returns

MEFABZ reserves the right to refuse any return request that does not meet the conditions outlined in this policy.

11. Contact Information

For return, refund, exchange, or cancellation requests, please contact us: